Website Maintenance Services
Website Maintenance
We manage your WordPress website for performance, speed, security, improvement & backup.
Let our experts take care of your website so that you can focus on your business.
- 24*7 Website Monitoring
- Unlimited Techinal Support
- Content Change
- Hosting Support
- Website Security
- Regular Backup
- Monthly Reporting
About Website Maintenance
The program is made of years of experience and enhanced by keeping systemization and client satisfaction in focus. We are continuously improving and adding more features to it. Our objective is to make this program so robust that any falling under our website maintenance program will be fast, safe and secure.
How Website Maintenance Works
1. Pick a website maintenance plan
We will help you decide which plan is the best fit for your website and budget.
2. Give Access to Annexal
Our team will guide you on what website access we will need.
3. We Get to Work
We roll up our sleeves and get stuck in, starting with a comprehensive website audit to determine the health of your WordPress website.
3. Enjoy
You can now rest easy knowing SiteCare is securing your website.
Pricing Plan
Start with the Foundation You Need for Great Website Rankings
WP-Essential
For Single Website
Cancel Anytime
No Contracts
5 Hours Total Support
2 to 3 Days Turnaround Time
Additional Hours @ $15/hour
For Single Website
WP-Optimum
For Two Websites
10 Hours Monthly Support
2 to 3 Days Turnaround Time
Up to 2 Websites
Additional Hours @ $15/hour
WP-Intense
For Four Websites
20 Hours Monthly Support
1 to 2 Days Turnaround Time
Up to 4 Websites
Additional Hours @ $13/hour
FAQ
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What happens if a plugin or theme update breaks my site?
The simple answer is that we’ll work with you to fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress core software, but sometimes the results of an update are unexpected and things break. If an update we perform causes something to break, we’ll spend up to 1 hour trying to fix the problem. If we are unable to get the latest version of the theme or plugin to work properly on your site, we’ll roll back the update to the most recent stable version, and provide you with a recommendation for a path forward to get the issue resolved.
What happens if my site is hacked?
Our team will assist until your website is clean, safe, and back online. In the event of a site hack that requires professional remediation from our trusted partner, Sucuri, we’re able to offer their services at a discount to our clients.
How many support requests can I submit each month?
You can ask us as many questions as you’d like, and if your request is covered by your plan, then we’ll take care of it right away. Our plans include up to fifteen (15) minutes of issue investigation per request at no additional charge. If the issue requires more involved analysis and investigation, we will send a cost estimate to investigate and resolve the issue.
How does your maintenance retainer work?
The SiteCare Pro plan includes a two (2) hour support retainer every month.
If there are any unused retainer hours at the end of a month, they may be rolled over into the following month’s hours. Any rollover time from a previous month expires at the end of the following month. For example, all of January’s retainer hours must be used by the end of February or they will expire.
Another benefit of the retainer is fractional-hour billing. Non-retainer clients pay a one-hour minimum on all requests.
Do you offer discounts for managing more than one site?
Yes, we offer improved pricing for clients with 5 or more sites.
What’s your refund policy?
We offer a full refund within the first 30 days of purchasing one of our plans. If you’re unsatisfied with our service for any reason during your trial period with us, we’ll give you back 100% of the money you gave us.
If following the trial period you wish to cancel, you can do so at any time. We don’t offer pro-rated refunds for monthly subscriptions. However, if you’ve paid for an annual subscription and wish to cancel, we’ll issue a refund for the remaining months of your subscription.
Do you work with agencies?
Yes. We partner with many agencies to make sure their clients are well supported once their site has launched.
By offering one of SiteCare’s WordPress maintenance plans, agencies can deliver greater value to their clients, improve their bottom line, and add a new profit center for future growth.
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Does my subscription cover theme and plugin license renewals?
We include access to our enterprise-level licenses for helpful software, like Akismet, Video User Manuals, and WP Migrate Pro. Our clients are responsible for paying to renew all other plugin and theme licenses for their site.
What’s the best way to contact you?
To learn about our WordPress maintenance services, please fill out this form
Do you offer web hosting?
Yes, we offer a managed cloud hosting plan that perfectly complements our WordPress maintenance services.
If you choose to host elsewhere, you can still use SiteCare’s WordPress maintenance services. We work closely with most hosting providers and have direct access to top-tier support with them as well.
What methods of payment do you accept?
We accept payments by ACH, MasterCard, Visa, Discover, and American Express. After signing up, we charge your bank account or card each month on a recurring basis until you decide to make changes to your plan.
Where is your team located?
We are a distributed team located throughout India.
What are your support hours?
Our support hours are 9am-5pm.
What Is Included In Website Maintenance
In a nutshell, we completely manage your WordPress website with respect to technical and content change. Out Website Management Team takes care of all the following aspects of website management, at very affordable price.
Website Updates & Changes
Our Developers and designers team is ready to make updates and website changes as per your requirement.
Website Security
We carry out regular, weekly and monthly security scans, error and vulnerability reports to fix those on time.
Routine Website Backup
Quick weekly, monthly and regular backups facility available to protect & secure your website investment.
24*7 Website Monitoring
Our Website Monitoring system monitors your website 24×7 to ensure there is no downtime and alerts.
Unlimited Tech Support
With us, you will get real people working behind to take care of your website to ensure optimum performance.
Monthly Client Reports
We ensure you are always up-to-date with the website changes and updates with our Monthly reporting.
Core Or Plugin Upgrade
Our Maintenance team does updates all the core and extensions regularly to avoid any security breach.
Regular Health Check
We do check website health regularly to ensure there is no spam or millitious code on the website.
Website Improvement Recommendation
Our technical team will suggest improvements required in order to keep the website performing at it’s best.
Benefits of Maintaining & Keeping your website Up-to-date
A consisting website updating and maintenance Improves your website
- Website Peak Performance
- Improves SEO Results
- Hand-Holding Support
- Website Always Up
- Monthly Traffic Report
- Safe From Hackers
- Improves Brand Value
- Peace of Mind
Clients
What Our Clients Are Saying
Robert Lock heimer
Evan Lazarus
Mamadou Sow
Greg Wilkes
Kristina Lee Jensen
Celia Faye Meisel
Supported Platforms
