Professional Website Maintenance
Services to Keep Your Site Running Smoothly
Website Maintenance
Keeping your website up-to-date and secure is essential for the success of your business online. At Annexal, we offer professional website maintenance services to help you keep your website running smoothly while you focus on your core business operations. Our team of experienced web developers can help you with everything from software updates and security monitoring to content updates and design tweaks.
Let our experts take care of your website so that you can focus on your business.
- 24*7 Website Monitoring
- Unlimited Techinal Support
- Content Change
- Hosting Support
- Website Security
- Regular Backup
- Monthly Reporting
About Website Maintenance
Our website maintenance program is built upon years of experience, constantly evolving to prioritize systemization and client satisfaction. We continuously enhance the program by adding new features and functionalities. Our ultimate goal is to create a robust program that ensures fast, safe, and secure maintenance for all websites under our program. With our dedicated efforts, we strive to provide a comprehensive solution that guarantees the smooth operation and upkeep of websites, offering peace of mind to our clients.
What Is Included In Website Maintenance
In essence, our comprehensive WordPress website management service covers both technical and content-related changes. Our dedicated Website Management Team handles all aspects of website management, ensuring your website remains in optimal condition. From technical maintenance to content updates, our team takes care of it all at an affordable price. With our services, you can trust that your website will be effectively managed and maintained, allowing you to focus on other important aspects of your business.
Website Updates & Changes
Our Developers and designers team is ready to make updates and website changes as per your requirement.
Website Security
We carry out regular, weekly and monthly security scans, error and vulnerability reports to fix those on time.
Routine Website Backup
Quick weekly, monthly and regular backups facility available to protect & secure your website investment.
24*7 Website Monitoring
Our Website Monitoring system monitors your website 24×7 to ensure there is no downtime and alerts.
Unlimited Tech Support
With us, you will get real people working behind to take care of your website to ensure optimum performance.
Monthly Client Reports
We ensure you are always up-to-date with the website changes and updates with our Monthly reporting.
Core Or Plugin Upgrade
Our Maintenance team does updates all the core and extensions regularly to avoid any security breach.
Regular Health Check
We do check website health regularly to ensure there is no spam or millitious code on the website.
Website Improvement Recommendation
Our technical team will suggest improvements required in order to keep the website performing at it’s best.
How Website Maintenance Works
1. Pick a website maintenance plan
We will help you decide which plan is the best fit for your website and budget.
2. Give Access to Annexal
Our team will guide you on what website access we will need.
3. We Get to Work
We roll up our sleeves and get stuck in, starting with a comprehensive website audit to determine the health of your WordPress website.
3. Enjoy
You can now rest easy knowing SiteCare is securing your website.
Pricing Plan
We offer flexible pricing options to fit your budget and specific website maintenance needs. Contact us today to discuss your website maintenance requirements and get a quote.
WP-Essential
For Single Website
Cancel Anytime
No Contracts
5 Hours Total Support
2 to 3 Days Turnaround Time
Additional Hours @ $15/hour
For Single Website
WP-Optimum
For Two Websites
10 Hours Monthly Support
2 to 3 Days Turnaround Time
Up to 2 Websites
Additional Hours @ $15/hour
WP-Intense
For Four Websites
20 Hours Monthly Support
1 to 2 Days Turnaround Time
Up to 4 Websites
Additional Hours @ $13/hour
FAQ
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What happens if a plugin or theme update breaks my site?
The simple answer is that we’ll work with you to fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress core software, but sometimes the results of an update are unexpected and things break. If an update we perform causes something to break, we’ll spend up to 1 hour trying to fix the problem. If we are unable to get the latest version of the theme or plugin to work properly on your site, we’ll roll back the update to the most recent stable version, and provide you with a recommendation for a path forward to get the issue resolved.
What happens if my site is hacked?
Our team will assist until your website is clean, safe, and back online. In the event of a site hack that requires professional remediation from our trusted partner, Sucuri, we’re able to offer their services at a discount to our clients.
How many support requests can I submit each month?
You can ask us as many questions as you’d like, and if your request is covered by your plan, then we’ll take care of it right away. Our plans include up to fifteen (15) minutes of issue investigation per request at no additional charge. If the issue requires more involved analysis and investigation, we will send a cost estimate to investigate and resolve the issue.
How does your maintenance retainer work?
The SiteCare Pro plan includes a two (2) hour support retainer every month.
If there are any unused retainer hours at the end of a month, they may be rolled over into the following month’s hours. Any rollover time from a previous month expires at the end of the following month. For example, all of January’s retainer hours must be used by the end of February or they will expire.
Another benefit of the retainer is fractional-hour billing. Non-retainer clients pay a one-hour minimum on all requests.
Do you offer discounts for managing more than one site?
Yes, we offer improved pricing for clients with 5 or more sites.
What’s your refund policy?
We offer a full refund within the first 30 days of purchasing one of our plans. If you’re unsatisfied with our service for any reason during your trial period with us, we’ll give you back 100% of the money you gave us.
If following the trial period you wish to cancel, you can do so at any time. We don’t offer pro-rated refunds for monthly subscriptions. However, if you’ve paid for an annual subscription and wish to cancel, we’ll issue a refund for the remaining months of your subscription.
Do you work with agencies?
Yes. We partner with many agencies to make sure their clients are well supported once their site has launched.
By offering one of SiteCare’s WordPress maintenance plans, agencies can deliver greater value to their clients, improve their bottom line, and add a new profit center for future growth.
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Does my subscription cover theme and plugin license renewals?
We include access to our enterprise-level licenses for helpful software, like Akismet, Video User Manuals, and WP Migrate Pro. Our clients are responsible for paying to renew all other plugin and theme licenses for their site.
What’s the best way to contact you?
To learn about our WordPress maintenance services, please fill out this form
Do you offer web hosting?
Yes, we offer a managed cloud hosting plan that perfectly complements our WordPress maintenance services.
If you choose to host elsewhere, you can still use SiteCare’s WordPress maintenance services. We work closely with most hosting providers and have direct access to top-tier support with them as well.
What methods of payment do you accept?
We accept payments by ACH, MasterCard, Visa, Discover, and American Express. After signing up, we charge your bank account or card each month on a recurring basis until you decide to make changes to your plan.
Where is your team located?
We are a distributed team located throughout India.
What are your support hours?
Our support hours are 9am-5pm.
Benefits of Maintaining & Keeping your website Up-to-date
A consisting website updating and maintenance Improves your website
- Improved website performance: Regular maintenance can help your website run faster and more efficiently, improving the user experience.
- Enhanced security: Proactive security monitoring and patching can help prevent security breaches and protect your website from hackers and malware.
- Reduced downtime: Regular maintenance can help prevent unexpected downtime caused by software bugs or other issues.
- Improved search engine ranking: By keeping your website up-to-date and optimized, you can improve your search engine ranking and drive more traffic to your site.
- Lower costs: By proactively maintaining your website, you can avoid costly emergency repairs and downtime.
- Better user experience: Regular maintenance can help ensure that your website is easy to use, navigate, and access.
- Increased conversions: By optimizing your website for speed and user experience, you can increase conversions and sales.
- Ongoing support: With ongoing maintenance services, you can access expert support and advice whenever you need it, ensuring your website is always running smoothly.
Clients
What Our Clients Are Saying
Greg Wilkes
Robert Lock heimer
Evan Lazarus
Mamadou Sow
Kristina Lee Jensen
Celia Faye Meisel
Supported Platforms
